Privacy Policy

Effective Date: November 02, 2026

Extel Academy (“we”, “our”, “us”) is committed to protecting the privacy and security of personal and business information shared with us. This Privacy Policy explains how we collect, use, store, and protect data when you use our services, including communication through WhatsApp and Meta platforms.

1. Information We Collect

Basic user and client information (name, phone number, email, organization)
Lead and enquiry data submitted through forms, calls, or messaging
Messages and communication data exchanged via WhatsApp or other supported channels
Technical and usage data required to operate our CRM services

2. Use of WhatsApp and Meta Services

We use WhatsApp services provided by Meta Platforms, Inc. to communicate with customers, brokers, and partners. Phone numbers, messages, and related communication data may be processed through Meta’s infrastructure solely for service delivery, customer support, and transactional communication. We do not sell or misuse personal data.

3. Consent and Opt-In

We send messages only to users who have provided consent (opt-in) through our website, forms, phone interaction, or direct communication. Users may opt out of communication at any time by contacting us or replying with an unsubscribe request where applicable.

4. How We Use Information

We use collected information to:

Provide CRM and communication services
Respond to enquiries and customer requests
Send transactional, service, and requested notifications
Improve system performance and user experience
Maintain service security and prevent misuse

5. Data Sharing

We do not sell personal data. Limited data may be shared with trusted service providers such as Meta Platforms (WhatsApp) strictly for delivering messaging and communication services. Data is not shared for unrelated marketing purposes.

6. Data Retention

We retain personal data only as long as necessary for business, legal, and operational purposes. When data is no longer required, it is securely deleted or anonymized.

7. Data Deletion and User Rights

Users may request access, correction, or deletion of their personal data at any time by contacting us at privacy@extelacademy.com with subject “Data Deletion Request”. We will process such requests within a reasonable timeframe.

8. Data Security

We implement reasonable technical and organizational safeguards to protect data from unauthorized access, disclosure, alteration, or misuse.

9. Third-Party Services

Our platform may integrate with third-party services such as Meta (Facebook / WhatsApp). When using such integrations, their respective privacy policies also apply. We only access and process data authorized by the user.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Policy Updates

We may update this Privacy Policy from time to time. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Contact Information

Extel Academy
Email: privacy@extelacademy.com
Website: https://extelacademy.com