Our Service Policies

Cancellation & Refund Policy

Our real estate services are customized and often initiated shortly after order confirmation. Therefore, cancellations must be requested within 12 to 24 hours of payment, provided that service execution has not yet started.

For bookings involving document handling, or liaison tasks, cancellations made within 24 to 48 hours may be eligible for a partial refund after deducting administrative and vendor costs.

No refunds are possible once work has commenced.

If you are not satisfied with a delivered service, you may write to us within 7 days of delivery. We will review your case individually and respond accordingly.

Refunds, if applicable, will be processed within 7 working days to the original payment method.

All cancellation and refund requests must be sent to support@extelacademy.com with the payment reference number.

Service Fulfillment & Delivery Policy

Since we offer services and not physical goods, “delivery” refers to the timely execution of tasks such as consultations, documentation, site visits, or property-related work.

Once your request is confirmed and payment is received (full or advance), our team will initiate service as per the mutually agreed timeline. You'll receive updates via email, SMS, or WhatsApp.

Delays caused by external approvals, weather, or client inaction are beyond our control and will be communicated in advance.

For certain real estate transactions, Extelacademy acts solely as a facilitator. Any advance or booking amount collected through our platform is directly transferred to the intended party as per client instructions. Extelacademy is not the beneficiary in such transactions and assumes no liability for the final sale.

Account and Data Deletion

Extel Academy allows users to request deletion of their account and associated personal data.

If you want to permanently delete your Extel Academy account, please visit our Account Deletion page: https://extelacademy.com/unsubscribe.php

When an account deletion request is completed, we will delete the account and associated personal data from our systems, except for information that we are required or permitted to retain for legitimate purposes such as legal, regulatory, security, fraud prevention, accounting, or transaction-record requirements.

Any information retained for such purposes will be retained only for the period necessary for that purpose and will not be used for ordinary account operation.

For questions regarding account or data deletion, please contact Extel Academy through the contact details provided on this website.